ITSM Portal Block of Hours Support Services

With over 2,200 industry-experienced developers with extensive domain expertise and technical know-how to deliver superior IT support services through convenient, cost-effective Block of hours support services.

Tailored ITSM Incident Reporting Portal Features

We excel in custom developing and augmenting ITSM portals, integrating customized features and capabilities that contribute to the delivery of resilient IT services. Our solutions enable efficient tracking of issue resolution time and comprehensive data recording on a centralized, cloud-based ITSM platform, ensuring streamlined incident management and improved service delivery.

Efficient DevOps Management Services

With a focus on streamlining IT operations and development, we specialize in building and maintaining ITSM incident reporting platforms using automated technologies. Our DevOps management solutions aim to reduce risks and minimize friction between IT operations and development teams, ensuring seamless collaboration and efficient project delivery.

Streamlined Knowledge Management

Our solutions incorporate an advanced knowledge base that streamlines time tracking modules, enabling efficient measurement of the time taken by IT professionals to identify and resolve issues. By optimizing time management and enhancing operational efficiency, our knowledge management solutions empower organizations to streamline their IT processes and improve overall productivity.

Effective Time-Tracking Management

We integrate comprehensive time-tracking modules that facilitate efficient monitoring of the time taken by IT professionals to resolve various IT-related issues. By providing insights into time management, our solutions enable organizations to optimize their operational efficiency and streamline their workflow processes effectively.

Enhanced Incident Management Capabilities

With our custom incident management portals, users can effortlessly make IT-related inquiries directly from their employee portals, ensuring seamless and hassle-free operations within the organization. Our solutions aim to streamline incident resolution processes, ensuring efficient issue management and improved user satisfaction.

Proactive Problem Management Solutions

We integrate proactive problem management modules that are specifically designed to identify the root causes of issues and facilitate effective problem-solving processes to prevent future disruptions. By implementing proactive measures, our solutions enable organizations to enhance their operational efficiency and minimize potential disruptions.

Efficient Request Management Services

Our request management modules provide employees with an intelligent and highly intuitive self-service portal, enabling them to submit urgent IT service requests seamlessly. By streamlining the request management process, our solutions facilitate efficient request handling and ensure timely service delivery to employees.

Streamlined Change Management Processes

Our streamlined change management solutions simplify complex change request and management processes by automating the approval process while maintaining comprehensive control over all changes being made. By streamlining change management, our solutions enable organizations to adapt to dynamic environments and effectively manage change initiatives.

Comprehensive Asset Management Capabilities

Through our asset management solutions, users can efficiently track costs, oversee infrastructure and operations, manage field services, and more, while ensuring effective inventory management, optimized stockroom operations, and informed decision-making regarding contracts and asset utilization.

Efficient Project Management Solutions

Our project management solutions incorporate comprehensive time tracking modules that enable organizations to measure the time taken by IT professionals to identify and resolve various issues. By optimizing time management and enhancing operational efficiency, our solutions facilitate streamlined project management processes and ensure timely project delivery.

Tailored Enterprise Workflow Enhancement

We specialize in consolidating your internal business systems into a streamlined and unified platform, fostering connectivity within your enterprise, enhancing employee agility, and modernizing IT operations to drive transformative business outcomes.

IT Workforce Solutions

At Foreignerds, we offer comprehensive solutions to connect your enterprise by creating a unified, cloud-based platform that seamlessly integrates IT, risk management, and security operations. Our solutions empower IT operators to efficiently manage secure, automated IT ticket service responses, enabling them to predict, prevent, and resolve potential issues proactively.

Employee Workforce Enhancement

We specialize in implementing self-service IT workforce modules that enhance agility and boost employee morale. Our solutions ensure a unified experience across your organization, empowering employees to access the information they need through their preferred communication channels, thereby fostering seamless communication and efficient knowledge sharing within the organization.

Remote/Hybrid Workforce Integration

We excel in integrating in-house systems with remote access support tools and ITSM service desk systems, facilitating a seamless support experience for remote workers. Our solutions provide detailed support session data and enhanced IT visibility across your IT infrastructure, enabling efficient remote workforce management and support services.

Tailored ITSM Software Integrations for Service Providers

Our expertise lies in seamlessly integrating your internal business systems with leading IT service management software, including JIRA, ServiceNow, ZenDesk, IBM, SolarWinds, HaloITSM, etc. By facilitating swift issue resolution, our integrations ensure that your IT-related challenges are addressed efficiently, promoting operational efficiency and seamless workflow management.

JIRA Integration

Incorporating JIRA by Atlassian into your existing systems enables seamless collaboration and advanced automation capabilities. Team members can create change requests without the need for extensive approval processes, fostering a streamlined and efficient workflow management system.

ServiceNow Integration

With both ServiceNow ITSM and ITSM Professional versions, users can leverage the integrated platform’s knowledge and problem management features within a comprehensive self-service portal, fostering efficient issue resolution and knowledge sharing within the organization.

ZenDesk Integration

By integrating ZenDesk into your workflows, you gain access to a host of features, including Knowledgebase, self-service modules, virtual customer assistance, live chatting, and messaging, enhancing customer engagement and support services within your organization.

IBM Integration

Integrating the IBM ITSM platform into your current business systems offers end-to-end visibility, control, and automation of your IT-related workflows, enabling seamless management and efficient operational control across your organization.

SolarWinds Service Desk Integration

Our seamless integration with the SolarWinds Service Desk platform provides comprehensive ticketing, self-service incident reporting portals, and Configuration Management Database (CMDB) features accessible to all users, ensuring efficient issue tracking and resolution processes.

HaloITSM Integration

By seamlessly integrating HaloITSM into your existing business systems, our developers transform your current workflows into intuitive, real-time processes, enhancing overall operational efficiency and fostering seamless communication and collaboration within your organization.

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