At Foreignerds, our team of adept developers possesses the proficiency to craft dynamic and personalized IT service management solutions that drive business success. By automating cloud-based processes, optimizing problem management, and streamlining IT workflows through root cause analysis modules and real-time IT visibility, we empower businesses to thrive in a competitive digital landscape.
Our comprehensive ITSM software solution addresses the risks and challenges associated with Bring Your Own Device (BYOD) infrastructure. We achieve this through seamless third-party integrations and the development of preventive maintenance applications that effectively schedule, automate, as well as record tasks across multiple devices.
Foreignerds offers a range of IT procurement services designed to enhance eProcurement and eSourcing efficiency. Our expertise extends to augmenting the Information Services Procurement Library (ISPL) with seamless service catalog integration and service delivery automation workflows, ensuring optimized processes and increased agility.
Our dedicated team of information technology specialists excels in programming custom web-based service desk platforms for ITSM systems. We develop secure Customer Service Request (CSR) management portals and innovative contract management software, facilitating effective client resource allocation and streamlining operational workflows.
We specialize in integrating diverse systems to create a centralized and unified IT platform. Our integration services encompass seamlessly incorporating your existing CRM, ERP, HRMS, analytics and reporting systems, financial operations, payroll management systems, digital marketing tools, and more.
Foreignerds develops customized Service Level Agreement (SLA) management systems and tools tailored to specific site requirements. Our systems are adept at configuring separate requests, ensuring task assignments, and assigning task priorities based on predetermined parameters, and enhancing service delivery.
We excel in creating root cause analysis software for comprehensive IT service continuity management planning. Our integrated disaster recovery software offers automated data backups, private branch exchange re-establishment, and other vital functionalities, ensuring seamless operations and business continuity.
With over 2,200 industry-experienced developers with extensive domain expertise and technical know-how to deliver superior IT support services through convenient, cost-effective Block of hours support services.
Foreignerds introduces a flexible Block of Hours program, an economical alternative to our standard flat-rate support for both new and existing customers. Our proficient ITSM service management agents are adept at enhancing your ITSM portal through tailored customization, seamless integration, efficient migration, and comprehensive support services, adding significant value to your operational workflows
Our support services for all ITSM portals are available in increments of 100 Block of Hours, with reduced rates based on the volume of hours purchased. Clients can access the most competitive rates by leveraging our dedicated full-time resource(s).
We specialize in designing customized IT Infrastructure Library (ITIL) frameworks that outline the best practices for delivering efficient IT services, streamlining workflows, and automating key operational processes. Our expert team incorporates user-defined dashboard customization and self-service ticketing features, ensuring seamless integration with leading third-party platforms such as ServiceNow, BMC, ZenDesk, Jira, and more.
Foreignerds offers comprehensive Computerized Maintenance Management Systems (CMMS) programming services, facilitating real-time automation for Domain Name System (DNS) workflows, project management, external requests, asset history record-keeping, hardware inventory management, and more. Our tailored solutions streamline operations, enhance efficiency, and optimize asset management.
We seamlessly integrate your business, security, and IT-related systems to establish a unified IT management service solution. Our comprehensive approach ensures efficient monitoring and maintenance of governance, risk, and compliance lifecycles, while prioritizing data integrity and security through streamlined automation and simplified processes.
At Foreignerds, we specialize in developing analytics-driven service desk solutions that optimize IT productivity. Our comprehensive solutions automate service requests, incidents, problems, changes, asset tracking, budgeting, staffing, and various other day-to-day IT operational tasks, delivering customizable and intuitive “insight” reports that facilitate informed decision-making and operational efficiency.
Being a top-rated custom ITSM solution provider, our expert developers specialize in crafting advanced ITSM tools, including call center tracking software. This software facilitates enhanced customer engagement through the integration of Automated Call Distributor (ACD) modules, Session Initiation Protocol (SIP) integrations, and enterprise workload management features.
We are committed to designing predictive maintenance software solutions that optimize infrastructure and incident management. Our solutions incorporate advanced predictive analytics applications that conduct thorough root cause analysis and detect potential failure patterns, thereby improving system quality, stability, and overall operational efficiency.
Foreignerds offers comprehensive IT lifecycle management solutions, including Asset Management Systems (AMS) software and customized application development for auto-discovery tools and metadata repositories. Our solutions enable efficient data collection and storage, facilitating seamless tracking of license renewals for hardware and software assets.
We excel in custom developing and augmenting ITSM portals, integrating customized features and capabilities that contribute to the delivery of resilient IT services. Our solutions enable efficient tracking of issue resolution time and comprehensive data recording on a centralized, cloud-based ITSM platform, ensuring streamlined incident management and improved service delivery.
With a focus on streamlining IT operations and development, we specialize in building and maintaining ITSM incident reporting platforms using automated technologies. Our DevOps management solutions aim to reduce risks and minimize friction between IT operations and development teams, ensuring seamless collaboration and efficient project delivery.
Our solutions incorporate an advanced knowledge base that streamlines time tracking modules, enabling efficient measurement of the time taken by IT professionals to identify and resolve issues. By optimizing time management and enhancing operational efficiency, our knowledge management solutions empower organizations to streamline their IT processes and improve overall productivity.
We integrate comprehensive time-tracking modules that facilitate efficient monitoring of the time taken by IT professionals to resolve various IT-related issues. By providing insights into time management, our solutions enable organizations to optimize their operational efficiency and streamline their workflow processes effectively.
With our custom incident management portals, users can effortlessly make IT-related inquiries directly from their employee portals, ensuring seamless and hassle-free operations within the organization. Our solutions aim to streamline incident resolution processes, ensuring efficient issue management and improved user satisfaction.
We integrate proactive problem management modules that are specifically designed to identify the root causes of issues and facilitate effective problem-solving processes to prevent future disruptions. By implementing proactive measures, our solutions enable organizations to enhance their operational efficiency and minimize potential disruptions.
Our request management modules provide employees with an intelligent and highly intuitive self-service portal, enabling them to submit urgent IT service requests seamlessly. By streamlining the request management process, our solutions facilitate efficient request handling and ensure timely service delivery to employees.
Our streamlined change management solutions simplify complex change request and management processes by automating the approval process while maintaining comprehensive control over all changes being made. By streamlining change management, our solutions enable organizations to adapt to dynamic environments and effectively manage change initiatives.
Through our asset management solutions, users can efficiently track costs, oversee infrastructure and operations, manage field services, and more, while ensuring effective inventory management, optimized stockroom operations, and informed decision-making regarding contracts and asset utilization.
Our project management solutions incorporate comprehensive time tracking modules that enable organizations to measure the time taken by IT professionals to identify and resolve various issues. By optimizing time management and enhancing operational efficiency, our solutions facilitate streamlined project management processes and ensure timely project delivery.
We specialize in consolidating your internal business systems into a streamlined and unified platform, fostering connectivity within your enterprise, enhancing employee agility, and modernizing IT operations to drive transformative business outcomes.
At Foreignerds, we offer comprehensive solutions to connect your enterprise by creating a unified, cloud-based platform that seamlessly integrates IT, risk management, and security operations. Our solutions empower IT operators to efficiently manage secure, automated IT ticket service responses, enabling them to predict, prevent, and resolve potential issues proactively.
We specialize in implementing self-service IT workforce modules that enhance agility and boost employee morale. Our solutions ensure a unified experience across your organization, empowering employees to access the information they need through their preferred communication channels, thereby fostering seamless communication and efficient knowledge sharing within the organization.
We excel in integrating in-house systems with remote access support tools and ITSM service desk systems, facilitating a seamless support experience for remote workers. Our solutions provide detailed support session data and enhanced IT visibility across your IT infrastructure, enabling efficient remote workforce management and support services.
Our expertise lies in seamlessly integrating your internal business systems with leading IT service management software, including JIRA, ServiceNow, ZenDesk, IBM, SolarWinds, HaloITSM, etc. By facilitating swift issue resolution, our integrations ensure that your IT-related challenges are addressed efficiently, promoting operational efficiency and seamless workflow management.
Incorporating JIRA by Atlassian into your existing systems enables seamless collaboration and advanced automation capabilities. Team members can create change requests without the need for extensive approval processes, fostering a streamlined and efficient workflow management system.
With both ServiceNow ITSM and ITSM Professional versions, users can leverage the integrated platform’s knowledge and problem management features within a comprehensive self-service portal, fostering efficient issue resolution and knowledge sharing within the organization.
By integrating ZenDesk into your workflows, you gain access to a host of features, including Knowledgebase, self-service modules, virtual customer assistance, live chatting, and messaging, enhancing customer engagement and support services within your organization.
Integrating the IBM ITSM platform into your current business systems offers end-to-end visibility, control, and automation of your IT-related workflows, enabling seamless management and efficient operational control across your organization.
Our seamless integration with the SolarWinds Service Desk platform provides comprehensive ticketing, self-service incident reporting portals, and Configuration Management Database (CMDB) features accessible to all users, ensuring efficient issue tracking and resolution processes.
By seamlessly integrating HaloITSM into your existing business systems, our developers transform your current workflows into intuitive, real-time processes, enhancing overall operational efficiency and fostering seamless communication and collaboration within your organization.
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